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Return Policy

Return Policy

If for any reason, you are not completely satisfied with your purchase, you may return it for up to 30 days from the original purchase date (shipping not included).

Merchandise must be unworn, in new condition, and in the original packaging. Returns will not be accepted if the item exhibits any obvious signs of wear.

If you received an item that is different than what was described on the website or different from what you ordered, you may request either a free replacement or a refund.

Unworn Merchandise: Includes any item that is in new condition, still contains the original tags and is in the original packaging. Returns will not be accepted if item exhibits any obvious signs of wear or is not in the condition in which it was received. All original packaging and materials including boxes and any other materials in the original shipment must be returned with your merchandise.

Defective Merchandise: Includes any item that is in new condition, still contains the original tags and is in the original packaging (if any). Returns will not be accepted if item exhibits any obvious signs of wear or is not in the condition in which it was received. All original packaging and materials including boxes, and any other materials in the original shipment must be returned with your merchandise. We will process claims upon receipt of merchandise, at which point  a credit or replacement will be issued at our discretion.

Incorrect Merchandise: Contact us via  email by clicking here if you received an item that is different than what was described on the website or is the wrong size, color, or style than what you ordered.

Exchange Policy

We offer a one time free exchange. Simply send back your package within 30 days and we will send out the exchange without charging shipping costs. 

Please mark on which new items you would like on the original packing slip, and send it in the return shipment.

Packing & Sending Your Return

Returning an item you ordered

  1. Please use the original shipping box and packing materials.
  2. Send all returns to:
    MUPS Shoes
    1723 New Central Ave.
    Lakewood, NJ 08701
  3. Please allow 10 to 12 business days for us to receive and process your return.

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